If you require consular assistance, please email us at [email protected] and we will get back to you. If the matter is urgent, please call us on +856 21 353 800 during our regular business hours, or DFAT’s Consular Emergency Centre in Canberra on +61 2 6261 3305 or SMS on +61 421 269 080 to discuss your situation and for further advice.
Australia’s travel advice website, Smartraveller, contains up to date information on the novel coronavirus outbreak and its impact on travel to Laos. You can also follow us on Facebook for the latest updates https://www.facebook.com/australiainlaos/
Novel Coronavirus COVID-19
(updated 10 October 2020)
The Australian Government now advises Australians not to travel overseas.
Australians in Laos are advised to continue to follow the advice of local authorities, and continue precautions as directed to maintain your health and safety, including from COVID-19.
Register of Australians in Laos
If you are an Australian staying in Laos, we encourage you to register your details with the Embassy. Please write to [email protected] (do not phone us to register) and provide:
- Your name as it appears on your passport (and the names of any Australian family members in Laos with you)
- Your passport number
- Your Date of Birth
- Your email address and/or mobile phone number
- Your location (province will do, no need to share your address)
- Whether you plan to stay in Laos or if you are trying to return to Australia.
For visitors to the Australian Embassy
The Australian Embassy in Laos continues to closely monitor and be guided by the Australian Department of Health advice regarding COVID-19. Our ongoing focus is to ensure a safe environment for our clients and staff so we can continue our work business.
The embassy remains open and we continue to provide support and advocate for Australians in Laos.
In response to COVID-19, including measures put in place by local authorities, as of 3 April 2020 the Australian Embassy Lao PDR is available to the public for passport and consular services by appointment only between the hours of 9am and 4pm, Monday to Friday. We appreciate that this may cause some inconvenience, however we deem this a necessary measure to limit the exposure of both clients and our staff to COVID-19, and to allow for extra cleaning of the embassy public areas.
Visitors to the embassy should practice good hygiene and other measures when on the premises to protect against infection, including wearing a mask, using hand sanitiser available on the premises and covering coughs and sneezes with disposable tissues or one's elbow.
Visas to Laos
Foreigners are required to maintain valid visas for the period of their stay in Laos. Visa fee waivers are not being offered in response to the COVID-19 crisis and you will be required to pay for your visa as usual.
As of 01 July 2015, all Australian citizens must lodge their passport application in person. This includes passport renewals. We are not able to accept applications by mail or courier. This helps us to protect you, by protecting the security and integrity of your Australian passport.
Please note that child applications should be lodged in person by a parent or person with parental responsibility for the child. The parent or person lodging the application is not required to be an Australian citizen, but will need to bring photographic proof of their own identity to the appointment. Passport application forms can be downloaded at the Australian Passport Office website.
Once all requirements are met, an ordinary passport will take about 3 weeks to process.
Payments – We accept payments in cash (LAK or USD) and bank card (Master or Visa card).
Passport services are available on Tuesdays and Thursdays from 9.00 AM to 12.00 noon.
For these services a prior appointment is required, and can be made by calling +856 21 353800, or by emailing: [email protected] for passport services.
The passport fee schedule is available on the Australian Passport Office website - passport fees page.
If your passport is lost or stolen you must tell us right away. If you are in Laos and need a new passport urgently, contact the Australian Embassy using the contact details above to discuss options.