After You Apply
Department of Immigration and Border Protection (DIBP) global processing times
Global processing times can be found here: Application processing times
Please note, these are indicative only, and apply to visa applications lodged with complete documentation. Missing documentation will result in a longer processing time. Actual processing time on individual cases may vary depending on individual circumstances and the complexity of each case.
Your Personal Information
The Visa Office is bound by strict privacy legislation which protects the confidentiality of the information you provide to us. Additional information about the information we may collect and how your privacy is protected is available from: www.border.gov.au/privacy
Visa Labels
Visa holders are no longer able to request and pay for a visa label. Visa holders can access information relating to their visa through our free Visa Entitlement Verification Online (VEVO) service or the myVEVO mobile app
VEVO provides information regarding visa details and conditions 24 hours a day 7 days a week.
Client Service
The DIBP Client Service Charter sets out the standard of service you can expect from us and also advises on how you can help us to serve you better.
Last updated 5 July 2017