The Australian Embassy in Vientiane and Australian Consulate General in Ho Chi Minh City receive a significant amount of correspondence each day and while we aim respond to all communication in a timely manner, please read the information contained on this website before making contact with us.
Please note, we aim to decide 75 per cent of visa applications in the timeframe specified for the relevant visa category.
See: Global Visa and Citizenship Processing times
See: Find a Visa - Australian Visa Wizard
See: Visa Labels
Useful email addresses:
- For enquiries related to visa applications being processed by the DIBP office in Ho Chi Minh City: [email protected]
NOTE: if you are seeking an update on the status of your visa application and it is within the advertised application processing time for 90% of applications you will not receive a response to your email.
- For queries related to ImmiAccount and online lodgement issues: www.border.gov.au/Trav/Visa/Immi/immiaccount-technical-support-form
- For queries related to eLodged Resident Return visas: [email protected]
Sharing information
The Department of Immigration and Border Protection is bound by the Privacy Act 1988 not to disclose any information related to applications to any person other than the applicant, authorised persons or authorised agents. If you are not one of the above mentioned people, we are prohibited from releasing specific information about the application to you. If you wish to be an authorised person, please complete form 956.
Last updated 3 July 2017